Refund policy
We do not have a returns system as of now.
-
Handcrafted Uniqueness: Each product is handcrafted, making it unique and personalized. Hence, we are unable to offer refunds or returns.
-
Quality Assurance: We ensure all items undergo thorough quality checks before shipping to maintain high standards of craftsmanship.
-
Exceptions for Damage: If a product is damaged during transit, kindly contact us within 48 hours of delivery with proof for a resolution. You need to shoot an unboxing video and photo, that clearly shows the damage.
- Custom Orders: Custom and made-to-order items are non-returnable due to their personalized nature. Thank you for your understanding!
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at sereneshimmer.contact@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sereneshimmer.contact@gmail.com